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Problems Continue With Healthcare Website

6:41 PM, Oct 21, 2013   |    comments
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Columbia, SC (WLTX) -- President Barack Obama promised Monday that issues with healthcare.gov would be addressed.

The website was set up for those looking to register for health coverage on what are called "market places" under the Affordable Care Act.

Midlands residents are saying they can night sign up.

"I need some health insurance desperately," said Debbie Dawson, a Columbia resident who said she was looking to sign up for insurance under the market places.

Dawson said she has type 2 diabetes and high blood pressure, and are the reasons she's trying to get insurance. 

The process of signing up at healthcare.gov has not been easy, and sent her looking for an alternative, Dawson said.

"I went and tried to do it about eight different times, Dawson said, "and it would just not go to another page where I could give any information or anything."

That is one reason Dawson said she decided go to Columbia's Cooperative Ministries after being referred.

Cooperative Ministries is a Midlands organization helping people find the coverage that fits them on the market places.

"If we can't do it online, the next best thing to do is offer them the paper application," said Linda Dowson, Area Coordinator for the Cooperative Ministries insurance navigators.

Dowson, herself looking for insurance, said there are optimal times you may be able to get a bit further.

"I find that earlier in the morning or later in the evening, I have personally been able to log on and get through a bigger portion of it," Dowson said.

Debbie said though she was able to find help, the problems some are having with the website may be causing larger issues.

"Whatever glitch they may be having in the site," Dawson said, "they need to look into that because I'm sure there's a lot of others like me that are very frustrated and couldn't get to talk to anyone." 

Cooperative Ministries says if you are having problems, you can call 1-800-318-2596.

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