Agency: 'New Life' Customers Can Ask for Refund

2:04 PM, Jan 8, 2014   |    comments
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Columbia, SC (WLTX) - The South Carolina Department of Consumer Affairs says former New Life Fitness World customers have a right to request a refund.

The company closed at the end of last year after 25 years of operation. The company had four locations in the Midlands.

Consumer Affairs says people who signed an agreement for general membership and/or personal training may be able to get a refund.

Gold's Gym and New Life have also worked out a plan to left New Life customers continue their membership at Gold's.

Whether or not an alternate facility is offered, consumer affairs says people who want to cancel their New Life contract should send a cancellation notice immediately to:

New Life Fitness World
3950 Wilson Avenue SW
Cedar Rapids, IA 52404

The agency says if you choose to cancel and your contract has an automatic draft provision, notify your bank or credit union immediately to stop the draft. Consumers should request a pro-rated refund directly from New Life Fitness World.

Consumers who are unable to obtain a refund of the unearned pre-paid amount should file a complaint with SCDCA. Complaints can be filed online by visiting and clicking "FILE A COMPLAINT." Consumers may also contact SCDCA at 800-922-1594 to request a complaint form be mailed to them.

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